We are a service provider of transitory digital network communications under the Digital Millennium Copyright Act of 1998 (“DMCA”). The DMCA establishes a process for service providers like Us to address claims of copyright infringement, which We have implemented. We respect the intellectual property of others, and We ask our users to do the same. If you are a copyright owner (or have authority to act on behalf of a copyright owner) and believe a third party is infringing on your copyrighted material or intellectual property via our Services, you may report your claim by sending a written notice to our designated copyright agent at the address below to request a review of the alleged infringement:
Total Security
Attn: DMCA Legal Notice
250 Northern Ave, Floor 3
Boston, MA 02210
Email: legalnotices@totalsecurity.com
Notifications of claimed infringement must contain all the elements described under the DMCA in order to be valid, this includes:
- Your name, address, telephone number, and e-mail address,
- A physical or electronic signature of the copyright owner (or a person authorized to act on behalf of the owner whose right is allegedly infringed),
- Identification of the work(s) claimed to have been infringed,
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (including, if available, the web address where the material was found),
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the intellectual property right owner, its agent, or the law, and
- A statement that the information in the notice is accurate and, under penalty of perjury, you are authorized to act on behalf of the owner whose right is allegedly infringed.
We may, in appropriate circumstances and if technically possible, disable or terminate the accounts of users who may be repeat infringers, as well as pursue other remedies that we may have to address infringement claims.
Please note that due to the nature of certain of our Services, including the encryption of communications sent via our VPN Services and the ephemeral nature of transmissions initiated at the direction of individuals using them, it is not generally possible for Us to take down specific content, or block access to specific content, from those services that are reported to be infringing.
Moreover, note that identification of users of VPN Services purported to be engaging in copyright infringement by reference to their apparent IP address does not allow us to identify the specific user in question due to how VPN services work technologically. Apparent IP addresses of users of VPN Services are typically shared between a multitude of individual users at any given time. We also do not maintain records of which individual users accessed particular online content in connection with an apparent IP Address.